Booking Terms and Conditions

The Contract:

This contract is made between PARTY HOUSES EUROPE LIMITED (The Company) and the Client, bookings are made subject to the conditions herin.
All offers and bookings are made subject to availability. The party leader must be at least 18 years of age at the time of booking.

Payment:

Payment of deposits may be made either by debit or credit card, bank transfer payable to Party Houses Europe Limited. A deposit equal to 35% total cost of any rental is required to secure any booking, except where the first day of the Clients holiday is less than 12 weeks (84 days) away in which case full payment should be made. The full balance of 65% payment is due 84 days prior to the first day of the clients holiday and can be made by card or bank transfer. Bookings made within 84 days of the first day of hire must be paid in full. In the event of failure to pay the rental charge in full in cash upon arrival, the full balance of rental charges shall be debited from the card in accordance with the payment and cancellation conditions contained herin.

A confirmation of booking will be made upon the Client proffering his payment and agreement by the Company. A confirmation letter in respect of that booking will then be forwarded by post or electronic mail by the Company. Any error in these details should be notified to the Company within 3 working days of receipt. Any balance of charges not received by the Company on or before the due date will be treated as a cancellation of the contract by the Client.

Cancellations and Charges

Any cancellations by the Client must be made in writing and should be sent by recorded delivery or by electronic mail. The date from which the cancellation applies will be the date on which the cancellation notice is received by the Company.

Should the Client need to cancel a confirmed booking for any reason whatsoever, the deposit will be held by the Company and the full payment is still due. A full refund less £25 administration charge will be made if the Company re-lets at full rent. Should the Company re-let at a lesser value, the Company will charge the difference between the original price and the re-let price, in addition to the £25 administration charge. Clients failing to arrive within 24 hours of the first day of hire and having omitted to inform the Company of their delay shall be considered to have cancelled their booking and no refund will be made at all.
The Company strongly recommends that clients take out appropriate Cancellation Insurance.

The Company does not expect to have to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled. If this does happen, the Company will contact the party leader (by telephone where reasonably possible in case of a significant change or cancellation, minor changes will be notified by post or electronic mail) as soon as is reasonably practical, explain what has happened and inform you of the cancellation or change. No compensation is payable for minor changes. Such minor changes do not entitle you to cancel without paying the normal charges set out in these Conditions. A minor change is a change which, taking into account the information you gave at the time of booking or which the The Company can be reasonably expected to know, the Company could not reasonably expect to have a significant effect on your confirmed booking.

If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled, the Company will offer a refund (a minimum compensation of £25 per booking will usually be paid). However, compensation will not be payable where any change or cancellation plans result from “force majeure”. Except where otherwise expressly stated in these Conditions, the Company shall not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by the Company to properly perform any of their respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of the Company (referred to as “force majeure” in theses Conditions). By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause (other than negligence of the Company) and all similar situations. In appropriate cases (for example where your booking has to be cancelled before departure) the Company will refund all monies paid to the Company by you for your booking. No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by the Company to you.

Period of hire

The hire period commences at 4pm on the first day of hire and terminates at 10am on the last day of hire. Notification must be made to the Company in order that arrangements can be made for entry into the accommodation. Failure to do so may result in the inability to gain access to the property. Failure to arrive by 12 noon on the day after the start date of the holiday, with non notification to the Company, may result in the booking being treated as having been cancelled by the Client. No refund of monies paid by the Client will be made in this situation. The Company reserves the right to make a charge equivalent to one night’s rental where there is a delay in excess of 1 hour in the client vacating the property on the last day of hire.

Care of Property and Noise

The Client and his party shall take all reasonable care of the property and its furnishings and effects and agrees to leave the property in the same condition of cleanliness and tidiness as at the commencement of hire. The Client must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act which may be a nuisance or annoyance to the owner or other neighbouring properties. It is strictly forbidden to use hot tubs (unless otherwise agreed), fireworks, candles and Chinese lanterns. Any exceptional costs may be charged to the client at cost.

Because we are based in the Peak District National park, outdoor music once its done dark is banned as we don’t want to disturb the local wildlife, along with any type of loud outdoor noise once it is dark.

We have the right to evict you should not adhere to the above.

Damage

In the event of breakage or damage to the property and/or its contents caused by the Client or any member of his party, full payment is required for the actual cost of replacement or repair. If an additional deposit is kept as an inventory and cleaning deposit this will be repaid in full within 14 days following departure, if no breakage or damage occurs and the accommodation is left in a clean and tidy condition.

Utilities

The Company accepts no liability for the non supply of public utilities beyond their control (including water, electricity, and broadband or phone services).

Pets

Pets are not admitted to properties without the prior written approval of the Company and having received the required payment by the Client. They are not permitted in the upstairs of any property or on any furniture. Please be aware that there are farm animals in surrounding fields. Do not let your pet foul the garden or the areas in the immediate vicinity of the property. All pet waste must be collected immediately. Pets must never be left unattended in the Property. Please make an extra effort before leaving to vacuum up all pet hairs. Additional charges will be made to your account where this is found not to be the case.

Smoking

As a courtesy to all guests, smoking is not permitted within the properties. Smoking is however allowed within the gardens at the designated smoking points.

Occupancy

The number of guests occupying a property must not exceed the maximum number stipulated by the Company. Should this condition not be observed, the Company retain the right to refuse entry to any or all guests within the party. Any guests exceeding the number specified will be charged £500 per 3 day or £800 per 7 day booking. The Company is entitled to refuse to hand over to the Client, or to repossess, the property (which includes fixtures, fittings, furnishings and decorations) if the Company reasonably believes that any damage is likely to be caused, has been caused or is being caused by the Client or any members of their party. These circumstances will be treated as a cancellation by the Client. No refund of any monies you have paid in respect of your booking will be made and the Company will have no liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property). In this situation the Company is not under any obligation to find any alternative accommodation for the Client. Sub-letting is not permitted.

Unless agreed pre-hand with the Company, guests may only sleep the designated amount possilble, and in the designated beds and rooms that the Company has described pre-arrival. For Toft Hall specifically, guests may not sleep in any of the top floor bedrooms that have not been shown on the floor plans sent to guests upon booking.

Day guest charge

We appreciate on special occasions you may wish to entertain larger number of guests during the daytime. The Company will permit this, with prior arrangement only and at an extra charge of £15 per day guest. Subject to a maximum number of guests agreed in writing.

Website/ Brochure Details

The Company aims to ensure that the information provided is accurately conveyed in the website/brochure and other promotional literature and materials produced and circulated by the Company. However, the information and prices in this website/brochure/other material may have changed by the time of booking. Whilst every effort is made to ensure the accuracy of the website/brochure/other material and prices at the time of printing, changes and errors do occasionally occur. The Client must therefore check all details of their chosen arrangements with the Company at the time of booking. There may be small differences between that actual property and its description, as the Company are always looking to improve facilities or services. Occasionally, problems mean that some facilities or services become unavailable or subject to restriction. If this happens, the Company will tell the party leader as soon as reasonably practical after the Company becomes aware of the situation.

CCTV

Please note that there is a CCTV camera located exteranlly, facing the courtyard. This CCTV also has a night mode. 

Complaints

Any complaints should be notified promptly in person to the Company owners or the owners representatives in their absence and the Company shall, at all times, endeavor to deal with any complaint promptly. Should the nature of the complaint be serious then written notification should be posted to the Company within seven days of the last day of hire.

Liability

The Company, its employees and representatives shall not be liable to the Client or their party’s for loss or damage to Client’s property howsoever arising. The Client must take all necessary steps to safeguard personal property.

Right of entry

For the undertaking of necessary repairs, maintenance or inspections, the Company has the right of entry to the property at all reasonable times. Prior notice will be given to the Client wherever possible and privacy will be respected at all times.
The Contract is subject to English law.